Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sanayltextile.co.uk. Please note that returns will need to be sent to the following address: 143 Croftend Avenue, Glasgow G44 5PF

If your return is accepted, Buyer can return the goods to the address. It is Buyer's responsibility to send back the package in resalable condition. Resalable condition means your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging; furthermore, the Buyer is responsible for any damage to the returned product incurred during the shipping. Failure to meet the conditions will result in cancelling the return & refund process and no refund will be granted. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any question at info@sanayltextile.co.uk or click on the chat box and our team will be happy to help.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sanayltextile.co.uk or click on the chat icon on the website to chat with a Team member.